1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Patient,” “Client,” or “you”) and PhysioAtHomes (“we,” “our,” or “us”) regarding your use of our home physiotherapy services and website.

By accessing our website, booking our services, or receiving treatment, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

These Terms apply to all users of our services, including patients, family members, caregivers, and website visitors.

2. Services Description

2.1 PhysioAtHomes Services

PhysioAtHomes provides professional physiotherapy services in the comfort of your home. Our services include:

• Orthopedic Physiotherapy
• Neurological Rehabilitation
• Geriatric Physiotherapy
• Post-Surgical Recovery
• Pediatric Physiotherapy
• Sports Injury Recovery
• Pain Management
• Specialized care programs

2.2 Service Areas

We currently provide services in Mumbai, Bangalore, and surrounding areas. Service availability may vary by location and therapist availability.

2.3 Professional Standards

All services are provided by licensed physiotherapists who maintain current certifications and adhere to professional standards and ethics codes.

3. Patient Eligibility and Requirements

3.1 Age Requirements

• Patients under 18 must have parental or guardian consent
• Adult patients must be mentally competent to consent to treatment
• For patients unable to consent, a legal guardian must provide consent

3.2 Health Disclosure

You must provide accurate and complete information about:

• Medical history and current conditions
• Medications and supplements
• Allergies and adverse reactions
• Previous treatments and therapies
• Any changes in your health status

3.3 Home Environment

You must ensure a safe, clean, and appropriate environment for treatment, including adequate space, lighting, and access for the therapist and equipment.

4. Booking and Appointments

4.1 Appointment Scheduling

• Appointments can be booked via phone, email, or our website
• We will confirm appointments within 24 hours
• Appointment times are subject to therapist availability
• We strive to accommodate preferred appointment times

4.2 Cancellation Policy

• Appointments can be cancelled up to 24 hours in advance without charge
• Cancellations within 24 hours may incur a cancellation fee
• No-shows will be charged the full session fee
• Emergency cancellations will be considered on a case-by-case basis

4.3 Rescheduling

We will make reasonable efforts to reschedule appointments due to:

• Therapist illness or emergency
• Severe weather conditions
• Transportation issues beyond our control
• Patient medical emergencies

5. Treatment and Care

5.1 Treatment Plans

Treatment plans are developed based on initial assessment and may be modified as needed. You have the right to discuss and ask questions about your treatment plan.

5.2 Patient Cooperation

Effective treatment requires your active participation, including:

• Following prescribed exercises and activities
• Attending scheduled appointments
• Communicating concerns and progress
• Following safety recommendations

5.3 Informed Consent

You have the right to be informed about:

• The nature and purpose of proposed treatments
• Potential risks and benefits
• Alternative treatment options
• Potential consequences of refusing treatment

5.4 Treatment Limitations

Our physiotherapists work within their scope of practice. We may refer you to other healthcare providers when appropriate or necessary for your care.

6. Fees and Payment

6.1 Service Fees

• Fees are determined by service type, duration, and location
• Current fee schedules are available upon request
• Fees are subject to change with 30 days notice
• Travel charges may apply for certain locations

6.2 Payment Terms

• Payment is due at the time of service unless other arrangements are made
• We accept cash, digital payments, and bank transfers
• Payment plans may be available for extended treatment courses
• Outstanding balances may result in suspension of services

6.3 Insurance and Third-Party Payments

While we may assist with insurance documentation, you are responsible for:

• Verifying coverage with your insurance provider
• Understanding your benefits and limitations
• Paying deductibles, co-pays, and non-covered services
• Submitting claims if required by your insurer

7. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality of your health information in accordance with our Privacy Policy and applicable laws.

You have rights regarding your health information, including the right to access, correct, and control how your information is used and shared.

By using our services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

8. Safety and Risk Management

8.1 Treatment Risks

While physiotherapy is generally safe, potential risks may include:

• Temporary increase in pain or discomfort
• Muscle soreness or fatigue
• Minor bruising or skin irritation
• Rare serious complications (which will be discussed)

8.2 Home Safety

You are responsible for maintaining a safe home environment, including:

• Clear pathways and adequate lighting
• Secure flooring and removal of hazards
• Proper storage of medications and equipment
• Informing us of any household pets or environmental concerns

8.3 Emergency Procedures

Our therapists are trained in basic first aid and emergency procedures. In case of medical emergencies, we will contact emergency services and your designated emergency contacts.

9. Professional Boundaries

9.1 Therapeutic Relationship

Our relationship with you is strictly professional and therapeutic in nature. We maintain appropriate boundaries to ensure effective treatment and ethical practice.

9.2 Conduct Expectations

We expect mutual respect and professional conduct. We reserve the right to discontinue services if:

• Inappropriate behavior or harassment occurs
• Safety concerns arise for our staff
• Treatment compliance is consistently poor
• Payment obligations are not met

9.3 Gifts and Tips

While we appreciate your satisfaction with our services, our therapists are not permitted to accept personal gifts or tips to maintain professional boundaries.

10. Limitation of Liability

10.1 Service Limitations

Our services are provided with reasonable skill and care. However, we cannot guarantee specific outcomes or recovery timelines, as results depend on many factors including your condition, compliance, and individual response to treatment.

10.2 Liability Exclusions

To the extent permitted by law, we are not liable for:

• Indirect, consequential, or incidental damages
• Damages resulting from your failure to follow treatment recommendations
• Complications arising from undisclosed health conditions
• Damages caused by third parties or circumstances beyond our control

10.3 Insurance Coverage

We maintain professional liability insurance as required by law and professional standards.

11. Website Terms

11.1 Website Use

Our website is provided for informational purposes and service booking. You agree to use the website lawfully and not to:

• Transmit harmful or malicious content
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to our systems

11.2 Content Accuracy

While we strive to keep website information current and accurate, we do not warrant the completeness or accuracy of content. Medical information is for educational purposes only and does not constitute medical advice.

11.3 Intellectual Property

All website content, including text, graphics, logos, and software, is owned by PhysioAtHomes or licensed to us and is protected by copyright and other intellectual property laws.

12. Termination of Services

12.1 Patient Termination

You may discontinue services at any time. We recommend discussing your decision with your therapist to ensure proper treatment conclusion and referrals if needed.

12.2 Provider Termination

We may terminate services with reasonable notice if:

• Treatment goals have been achieved
• Further treatment is not medically necessary
• You require services outside our scope of practice
• Professional relationship cannot be maintained

12.3 Post-Termination

Upon termination, we will provide you with a summary of treatment and appropriate referrals. Outstanding balances remain due regardless of termination.

13. Dispute Resolution

13.1 Complaint Process

If you have concerns about our services, please contact us first to attempt resolution. We are committed to addressing complaints promptly and fairly.

13.2 Mediation

If direct resolution is not possible, we encourage mediation through a mutually agreed-upon neutral third party before pursuing legal action.

13.3 Governing Law

These Terms are governed by the laws of India. Any legal proceedings will be conducted in the appropriate courts of the jurisdiction where services are provided.

14. Modifications to Terms

We may modify these Terms periodically to reflect changes in our services, legal requirements, or business practices. We will notify you of significant changes by:

• Posting updated Terms on our website
• Providing written notice via email or mail
• Discussing changes during your next appointment

Continued use of our services after changes take effect constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with a valid provision that most closely reflects the original intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and PhysioAtHomes regarding our services.

17. Contact Information

For questions about these Terms or to discuss any concerns, please contact us: