1. Introduction

PhysioAtHomes (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our home physiotherapy services and visit our website.

By using our services or website, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• Name, date of birth, and contact information (phone, email, address)
• Emergency contact details
• Government-issued identification numbers (when required)
• Insurance information and billing details

2.2 Health Information

• Medical history and current health conditions
• Previous surgeries, injuries, and treatments
• Medications and allergies
• Physical assessment results and treatment notes
• Progress reports and treatment outcomes
• Photos or videos for treatment documentation (with explicit consent)

2.3 Website and Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and tracking technologies
• Communication preferences

3. How We Use Your Information

3.1 Treatment and Care

• Providing personalized physiotherapy treatment
• Developing and implementing treatment plans
• Monitoring your progress and adjusting treatments
• Coordinating care with other healthcare providers

3.2 Administrative Purposes

• Scheduling appointments and managing our services
• Processing payments and insurance claims
• Maintaining treatment records and documentation
• Complying with legal and regulatory requirements

3.3 Communication

• Sending appointment reminders and treatment updates
• Providing health education and wellness tips
• Responding to your inquiries and concerns
• Sending service-related notifications

3.4 Website Improvement

• Analyzing website usage to improve user experience
• Personalizing content and recommendations
• Ensuring website security and preventing fraud

4. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

4.1 Healthcare Providers

With your consent or as necessary for your treatment, we may share information with your doctors, specialists, or other healthcare professionals involved in your care.

4.2 Legal Requirements

• When required by law or court order
• To comply with regulatory requirements
• To protect public health and safety
• In cases of suspected abuse or neglect

4.3 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors and billing companies
• Electronic health record providers
• Communication and scheduling platforms
• IT support and cloud storage providers

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Secure servers and regular security updates
• Access controls and employee training
• Regular security audits and monitoring
• Secure disposal of physical and electronic records

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to implementing industry best practices.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, review, and request corrections to your personal and health information. Contact us to request access to your records.

6.2 Communication Preferences

You can choose how and when we communicate with you. You may opt out of non-essential communications while continuing to receive important treatment-related information.

6.3 Data Portability

You have the right to request a copy of your health records in a commonly used electronic format for transfer to another healthcare provider.

6.4 Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the appropriate regulatory authorities.

7. Retention of Information

We retain your information for as long as necessary to:

• Provide ongoing healthcare services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain treatment continuity

Generally, medical records are retained for a minimum of 7 years from the last treatment date, or as required by applicable laws.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending notification via email or other communication methods
• Providing notice during your next appointment

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

11. International Data Transfers

Your information is primarily stored and processed in India. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy and comply with applicable data protection laws.

12. Children's Privacy

We provide pediatric physiotherapy services and may collect health information about children with proper parental or guardian consent. We comply with applicable laws regarding children's privacy and only collect information necessary for treatment.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: